Another kind of computer support is the phone computer support. It is like a help desk where people can call in when they have computer problems or IT issues. The person taking the call for assistance will walk with you through the steps in fixing your computer problem.
Computer phone support providers have computer experts working round the clock, twenty-four hours every day. Anytime you need assistance they are available to help you out. They are all trained and knowledgeable in any kind of computer problem. Help-desk computer technicians answer customer questions and responds to their needs over the phone. They explain solutions in the easiest way so that the client can understand. They will instruct you want to do, step by step. Help-desk technicians attend to clients on a one-on-one basis. As a client, you are given special attention and quality time.
How are Computer Phone Support Services Paid?
- Some providers have pre-paid subscription plan ranging from 1 month to 6 months. The plan includes many types of services such as virus, malware and spyware removal, software installation and setup, and performance optimization for slow running personal computers. There are also options to choose from. There is a family plan where a number of computers at home or in the office are covered by the same services.
- They also have one-time services where you are charge a fee for the service rendered.
Like onsite computer support, computer phone support is much cheaper compared to hiring an in-house IT specialist. However, unlike onsite computer support, you don’t have to sign a contract for a long or short term. The plan is not a contract but a coverage for your computer problems. Although there are terms and conditions covered in the plan, you do not have to pay for legal charges.